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About

Professional Summary

IT professional of 5+ year experience with deep expertise in CRM development, data migration, system integration, and SaaS delivery. Proven ability to lead end-to-end projects, automate QA, and implement cloud and API integrations across diverse platforms. Skilled in translating complex business needs into scalable solutions, fostering innovation, collaboration, and continuous improvement. Passionate about driving digital transformation and delivering impactful consulting outcomes in dynamic environments.

Beyond the analyst role, I build things. I design and ship full-stack web applications — from CRM/ERP systems and procurement workflows to 3D virtual shopping mall experiences using React Three Fiber. I bridge the gap between what a business needs and what engineers can build, then roll up my sleeves and build it myself.

Currently building

  • Full-stack CRM & ERP systems using React, Next.js, Node.js, TypeScript, and Prisma
  • 3D web experiences with Three.js / React Three Fiber (virtual shopping environments)
  • Business process automation pipelines: APIs, webhooks, and cloud-native workflows
  • E-commerce and Shopify store experiments with a focus on automation and conversion
Core stackReactNext.jsNode.jsTypeScriptPrismaSQLThree.jsAWS

Impact

Key Achievements

Efficiency
0%
Reduction in Call Handling Time
Efficiency
0%
Finance Team Efficiency Boost
Quality
0%
Reduction in Data Errors
Scale
0%
Increase in CRM User Adoption
Scale
Zero
Downtime During 300+ User Migration
Cost
0%
Operational Cost Reduction (Ongoing)

Capabilities

Technical Skills

Integration & APIs

  • RESTful API DevelopmentDesigned and consumed REST APIs across CRM, ERP, and third-party platforms
  • DocuSign APIIntegrated e-signature workflows into sales and contracts processes
  • PropertyMe APIConnected property management systems to internal CRM
  • Kraken APIIntegrated energy comparison services for broadband sales flows
  • AWS EventBridgeBuilt event-driven architectures for real-time system triggers
  • PostmanAPI testing, documentation, and automated collection runs

Data & Analytics

  • SQL & Database ManagementComplex queries, schema design, and data migration across SQL databases
  • Tableau & PowerBIBuilt executive dashboards and operational reports
  • SAPWorked with SAP modules in enterprise data mapping projects
  • Excel AdvancedPivot tables, VBA macros, and advanced formula modelling
  • Data GovernanceDesigned data quality frameworks and validation pipelines
  • ETL ProcessesExtraction, transformation, and loading pipelines for migrations

Technical Platforms

  • React / Next.jsBuilding full-stack apps and 3D web experiences with React & Next.js
  • Node.js / TypeScriptBackend APIs, automation scripts, and server-side logic
  • Three.js / R3F3D virtual environments and interactive web experiences
  • WebRTC & IP TelephonyConfigured and integrated telephony systems with CRM platforms
  • HTML, CSS, JavaScriptCore web fundamentals across all frontend work

Automation & AI

  • WorkFusionEnterprise RPA platform for automated data processing
  • UiPathAutomated repetitive back-office and data entry workflows
  • Blue PrismDeployed Blue Prism bots for financial data reconciliation
  • ML-driven PersonalizationDelivered ML data points to improve automated decision-making
  • RPA ImplementationReduced manual effort by up to 40% through process automation

Cloud & Architecture

  • AWS (EC2, S3, DynamoDB)Cloud infrastructure for deployed applications and data pipelines
  • AzureAzure services for enterprise integration and identity management
  • Google CloudGCP tools for analytics and cloud-native services
  • System Integration DesignEnd-to-end architecture linking CRM, telephony, finance, and cloud
  • Prisma & PostgreSQLORM and relational database layer for full-stack applications

Business & Sales

  • B2B SalesConsultative selling of IT and SaaS solutions to business clients
  • SMB Client ManagementEnd-to-end account management for small and mid-size businesses
  • Customer Data AnalysisAnalysed customer behaviour patterns to drive product decisions
  • Solution ConsultingTranslated complex technical architectures into business proposals

Hover any skill for context on how I apply it.

Career

Professional Timeline

IT Consultant

Compare & Connect, Melbourne, Victoria, Australia

  • The biggest win here was a real-time screen-pop integration — reps were spending 90+ seconds per call looking up energy and NBN plan data across three separate tools. Wired up the Kraken API and NBN Co address lookup to trigger on call-accept via Genesys Cloud EventBridge, so the customer's plan details were already on screen before the greeting finished. Average handle time dropped 37%, from 9.4 to 5.9 minutes.
  • Led technical design and data migration projects for 300+ users transitioning CRM and ops systems to cloud — achieved zero operational downtime across the full cutover window.
  • Architected system integrations and API workflows linking CRM, telephony, DocuSign, and finance systems.
  • Implemented IT support process improvements reducing helpdesk ticket volume by 30%.

IT Business Analyst — Data Migration & Automation

Compare & Connect, Melbourne, Victoria, Australia

  • Inherited an IVR with an 18% misroute rate — nearly 1 in 5 calls landing at the wrong department. Rebuilt the Genesys Cloud routing from scratch, moving from a department-first menu to an intent-first architecture with skill-based routing and overflow failover. Misroute rate fell to under 6% within 45 days and first-call resolution improved 22%.
  • Genesys Cloud Administrator — designed, configured, and maintained all IVR/call-routing flows and CRM integrations.
  • Built comprehensive data migration documentation suite: field mapping matrices, reconciliation scripts, validation reports, and go/no-go framework.
  • Boosted team productivity 38% through CRM workflow automation and data quality enhancements.

Junior QA / Business Analyst

Compare & Connect, Melbourne, Victoria, Australia

  • Manual regression testing was eating 3 full days every sprint. Mapped the test suite end-to-end, automated 60% of it with scripted test runners, and cut QA cycle time by 40%. Also closed out a category of regression defects that had slipped through to production four times in the prior year.
  • Led end-to-end data migration workstreams for operational CRM and ERP systems.
  • Implemented cloud and API integrations across CRM, ERP, and telephony platforms.
  • Translated complex stakeholder requirements into actionable technical specifications.

Information Technology Desktop Support

Axiom Technologies, Melbourne, Australia

  • Comprehensive IT support across NBN offices.
  • Diagnosed/resolved OS, firewall, connectivity, and hardware issues.
  • Developed/deployed IT solutions—efficiency, productivity.
  • Streamlined processes, enhanced IT service delivery.
  • Employee training in IT best practices/troubleshooting.

Consumer Behaviour Analyst / Digital Insights Analyst

Finomena, Bangalore

  • Identified market trends and created data points for machine learning.
  • Intense research to determine customer needs.
  • Delivered ML data points to automate operational processes.
  • Reported on customer trends.
  • Loan application analysis for ML automation, data security, credibility/eligibility.

IT Consultant

PCOC, Bengaluru Area, India

  • IT infra re-engineering—performance/reliability.
  • Security protocols, investigations, access controls.
  • Reports for non-IT stakeholders—storytelling, visualization.
  • Cybersecurity across email, web security, DLP.
  • Strategic IT ops to mitigate threats.
Education

Master of Business Information Technology

RMIT University

  • Specialized in analytics, innovation, change management, and cybersecurity.
Education

Bachelor of Business Management

Jain University

  • Focus on Business Economics, Administration, and Strategic Planning.

Social Proof

What Colleagues Say

Sabit is the rare BA who can walk into a technical meeting, understand the architecture, and then sit down and write the integration himself. On our CRM migration project, he identified three data mapping issues our tech team had missed — and fixed two of them before the next standup.

G. McDermott

Senior Project Manager · Telecom & Utilities, Melbourne

We brought Sabit in to improve our broadband sales flow. Within six weeks, he'd redesigned our IVR, integrated the energy data API for live plan lookups, and cut average handle time from over nine minutes to under six. The sales team noticed immediately — and so did the numbers.

A. Dhillon

Head of Sales Operations · Comparison Platform, Melbourne

I've worked with a lot of BAs over the years. Sabit is different because he's also a builder. He'll write the spec and then build the proof of concept the same afternoon. That speed of iteration — going from whiteboard to working demo in hours — is genuinely hard to find.

A. Kumar

CTO · SaaS Startup

The data migration was the most stressful project on our roadmap. Sabit ran it with a level of discipline I haven't seen on projects twice the size — daily reconciliation reports, a clear go/no-go framework, and zero surprises on cutover day. Literally zero downtime.

S. O'Brien

Operations Director · Enterprise Services, Dubai

Writing

Technical Articles

All articles →
API Integration

How API Integration Cut Our Sales Call Time by 37%

A real-world walkthrough of integrating Kraken Energy and NBN APIs into a contact centre CRM — and what happened to average handle time.

6 min read

Data Migration

Zero Downtime: Lessons from Migrating 300+ Users to Cloud CRM

A behind-the-scenes look at a 300+ user CRM migration that completed without a single minute of lost operational time — and what made that possible.

7 min read

Telephony

Genesys Cloud IVR Design: Routing Patterns That Actually Reduce Misroutes

Most IVR misroutes come from the same three design mistakes. Here's how I redesigned a contact centre routing architecture in Genesys Cloud to cut misroutes by over 60%.

8 min read

Contact

Hire the analyst who ships the code.

Strategy, architecture, and delivery — in one person. If you need a BA who can write the spec and build the integration, I'm available for new projects in Melbourne, remote, or globally.

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Based inMelbourne, AustraliaBengaluru, IndiaDubai, UAE