Sabit Kadli
Business Analyst · IT Consultant · Solution Architect · Full-Stack Developer
Professional Summary
IT professional of 5+ year experience with deep expertise in CRM development, data migration, system integration, and SaaS delivery. Proven ability to lead end-to-end projects, automate QA, and implement cloud and API integrations across diverse platforms. Skilled in translating complex business needs into scalable solutions, fostering innovation, collaboration, and continuous improvement. Passionate about driving digital transformation and delivering impactful consulting outcomes in dynamic environments.
Beyond the analyst role, I build things. I design and ship full-stack web applications — from CRM/ERP systems and procurement workflows to 3D virtual shopping mall experiences using React Three Fiber. I bridge the gap between what a business needs and what engineers can build, then roll up my sleeves and build it myself.
Key Achievements
42%
Reduction in Call Handling Time
38%
Finance Team Efficiency Boost
35%
Reduction in Data Errors
25%
Increase in CRM User Adoption
Zero
Downtime During 300+ User Migration
18%
Operational Cost Reduction (Ongoing)
Core Technology Stack
React · Next.js · Node.js · TypeScript · Prisma · SQL · Three.js · AWS
Technical Skills
Integration & APIs
RESTful API Development · DocuSign API · PropertyMe API · Kraken API · AWS EventBridge · Postman
Data & Analytics
SQL & Database Management · Tableau & PowerBI · SAP · Excel Advanced · Data Governance · ETL Processes
Technical Platforms
React / Next.js · Node.js / TypeScript · Three.js / R3F · WebRTC & IP Telephony · HTML, CSS, JavaScript
Automation & AI
WorkFusion · UiPath · Blue Prism · ML-driven Personalization · RPA Implementation
Cloud & Architecture
AWS (EC2, S3, DynamoDB) · Azure · Google Cloud · System Integration Design · Prisma & PostgreSQL
Business & Sales
B2B Sales · SMB Client Management · Customer Data Analysis · Solution Consulting
Work Experience
IT Consultant
Compare & Connect, Melbourne, Victoria, Australia
- The biggest win here was a real-time screen-pop integration — reps were spending 90+ seconds per call looking up energy and NBN plan data across three separate tools. Wired up the Kraken API and NBN Co address lookup to trigger on call-accept via Genesys Cloud EventBridge, so the customer's plan details were already on screen before the greeting finished. Average handle time dropped 37%, from 9.4 to 5.9 minutes.
- Led technical design and data migration projects for 300+ users transitioning CRM and ops systems to cloud — achieved zero operational downtime across the full cutover window.
- Architected system integrations and API workflows linking CRM, telephony, DocuSign, and finance systems.
- Implemented IT support process improvements reducing helpdesk ticket volume by 30%.
IT Business Analyst — Data Migration & Automation
Compare & Connect, Melbourne, Victoria, Australia
- Inherited an IVR with an 18% misroute rate — nearly 1 in 5 calls landing at the wrong department. Rebuilt the Genesys Cloud routing from scratch, moving from a department-first menu to an intent-first architecture with skill-based routing and overflow failover. Misroute rate fell to under 6% within 45 days and first-call resolution improved 22%.
- Genesys Cloud Administrator — designed, configured, and maintained all IVR/call-routing flows and CRM integrations.
- Built comprehensive data migration documentation suite: field mapping matrices, reconciliation scripts, validation reports, and go/no-go framework.
- Boosted team productivity 38% through CRM workflow automation and data quality enhancements.
Junior QA / Business Analyst
Compare & Connect, Melbourne, Victoria, Australia
- Manual regression testing was eating 3 full days every sprint. Mapped the test suite end-to-end, automated 60% of it with scripted test runners, and cut QA cycle time by 40%. Also closed out a category of regression defects that had slipped through to production four times in the prior year.
- Led end-to-end data migration workstreams for operational CRM and ERP systems.
- Implemented cloud and API integrations across CRM, ERP, and telephony platforms.
- Translated complex stakeholder requirements into actionable technical specifications.
Information Technology Desktop Support
Axiom Technologies, Melbourne, Australia
- Comprehensive IT support across NBN offices.
- Diagnosed/resolved OS, firewall, connectivity, and hardware issues.
- Developed/deployed IT solutions—efficiency, productivity.
- Streamlined processes, enhanced IT service delivery.
- Employee training in IT best practices/troubleshooting.
Consumer Behaviour Analyst / Digital Insights Analyst
Finomena, Bangalore
- Identified market trends and created data points for machine learning.
- Intense research to determine customer needs.
- Delivered ML data points to automate operational processes.
- Reported on customer trends.
- Loan application analysis for ML automation, data security, credibility/eligibility.
IT Consultant
PCOC, Bengaluru Area, India
- IT infra re-engineering—performance/reliability.
- Security protocols, investigations, access controls.
- Reports for non-IT stakeholders—storytelling, visualization.
- Cybersecurity across email, web security, DLP.
- Strategic IT ops to mitigate threats.
Education
Master of Business Information Technology
RMIT University
Specialized in analytics, innovation, change management, and cybersecurity.
Bachelor of Business Management
Jain University
Focus on Business Economics, Administration, and Strategic Planning.